Managed IT - a comprehensive service to support the operability and development of the client's IT services
Support of operating systems, DBMS, application servers
Configuring monitoring of IT services and backups
Infrastructure monitoring in 24/7 mode
Resolving incidents according to SLA
Managed IT is a service that allows the client company to transfer routine infrastructure management processes to ITGLOBAL.COM specialists
Managed IT is a service that allows the client company to transfer routine infrastructure management processes to ITGLOBAL.COM specialists
What business problems Managed IT solves
01
Managed IT will help in managing server infrastructure
Servers, operating systems and applications. The service includes update and patch management, performance monitoring, and backup provisioning
02
The provider will provide ongoing technical support
The provider will provide ongoing technical support
Managed IT includes
Customize the log collection and analysis system
Logging and backups
Management of middleware
Customize and change the configuration
OS, server and database support
24-hour monitoring
Customize access rights
Advantages of Managed IT
01
Opportunity to develop business without being distracted by non-core tasks related to maintenance of own IT systems
02
Professional service from certified engineers
03
Reducing IT budget costs and employee workloads
04
Prompt response to incidents
05
Regular and timely updates
06
High availability
Why ITGLOBAL.COM
Support 24/7
from certified experts with in-depth knowledge of server operating systems of all families
Operative Scalability
we provide recommendations on how to optimize infrastructure to meet business needs
100% guarantee
on high SLA and financial compensation in case of unforeseen downtime
We are satisfied with the quality of services provided by the company ITGLOBAL.COM. We can mention the quality of technical support and readiness to provide all necessary consultations quickly and efficiently. We are ready to recommend ITGLOBAL.COM virtual machine rental as a flexible solution that allows you to avoid substantial costs in building your own infrastructure.
Two virtual servers have been organized on the basis of the dedicated infrastructure: Terminal Server + 1C server and DB server. This approach to IT organization has allowed us to offer a high quality infrastructure to accountants and avoid capital expenditures.
As part of the project, CloudTek received a small amount of server and network equipment to provide fault-tolerant service. But we, as a provider, are now actively developing, so our hardware fleet will only grow in the near future
Since we are focused on developing the final product, it has become unprofitable over time to spend effort on maintaining the IT infrastructure ourselves. I think any such project needs a partner who will help build a reliable infrastructure foundation and provide round-the-clock support. And we will be able to do our own thing: to develop and improve the service. ITGLOBAL.COM has become such a partner for us.
Frequently Asked Questions
What is Managed IT?
What is Managed IT? It is a service that allows a client company to outsource routine infrastructure management processes to a provider
What is the usefulness of Managed IT?
Managed IT helps businesses save time and money by giving them the technical expertise and resources they need to better manage and optimize their IT infrastructure
Managed IT improves IT infrastructure security?
The service includes software to protect against cyber threats, such as a firewall. The provider also provides 24/7 support and access rights customization
Our customers
Managed IT.
Order a service
How Managed IT works
All updates and system changes are carried out upon prior agreement with the client. Support is provided by certified specialists with proven experience in the administration of relevant services.
We use the Icinga network monitoring system as the basic platform for managing client services. All IT workflows, including troubleshooting, are managed in the SimpleOne ITSM system.
We use the Icinga network monitoring system as the basic platform for managing client services. All IT workflows, including troubleshooting, are managed in the SimpleOne ITSM system.
Our toolkit
| 01 |
Application servers |
We approach compliance checks not only from a formal point of view, but also from a common sense approach, within the framework of global best practices.
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| 02 |
DBMS |
We approach compliance checks not only from a formal point of view, but also from a common sense approach, within the framework of global best practices.
|
| 03 |
Operating Systems |
We approach compliance checks not only from a formal point of view, but also from a common sense approach, within the framework of global best practices.
|
What the tools allow
ITGLOBAL.COM
01
Based on the results of monitoring or user requests, incidents are promptly resolved, avoiding unplanned downtime
02
All events are recorded online and server availability and performance are monitored
03
Timely update of OS and supported software within one version: patches, fixes, Security Fix
04
Proactive remediation of incident threats
05
Making configuration changes on request
How we work
| 01 |
Provide a plan for the infrastructure reorganization that we recommend |
| 02 |
Plan the scope of work, agree on a responsibility matrix and budget Responsibility matrix and budget |
| 03 |
Signing SLA and contract |
| 04 |
We optimize the infrastructure and eliminate errors in coordination with the client |
| 05 |
We provide monitoring and support 24/7 |
Our customers
Managed IT.
Order a service
Our customers